Our policy lasts **14 days**. If 14 days have gone by since your delivery, unfortunately, we cannot offer you a refund or exchange.

1. Return Conditions
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned (such as perishable goods, intimate or sanitary goods, or gift cards).

2. Return Process
To complete your return, we require a receipt or proof of purchase. Please contact our support team at guangzhouxinyidou888@gamil.com before sending any items back. We will provide you with the appropriate return shipping address.

Please do not send your purchase back to the manufacturer.

3. Shipping Costs for Returns
・ Customer Remorse (Change of mind): If you wish to return the product because you changed your mind, you will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

・ Defective or Wrong Items: If the product arrives damaged, defective, or if you received the wrong item, please contact us immediately with photos/videos. In these cases, we will bear the return shipping costs or arrange a free replacement.

4. Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment (via **KOMOJU** / PayPal) within **7-10 business days**.

5. Late or Missing Refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company or payment provider, it may take some time before your refund is officially posted. If you’ve done all of this and you still have not received your refund yet, please contact us at guangzhouxinyidou888@gamil.com.